Refund and Returns Policy

Refund Policy

At Superfood Biotech Sdn Bhd, we strive to provide high-quality supplements to our customers. If you are not entirely satisfied with your purchase, we’re here to help.

Conditions for Refund

Eligibility Criteria: Refunds are applicable only for defective items or incorrect products received.
Time Frame for Refund Requests: Refund requests must be made within 10 days from the date of purchase.
Condition of Returned Items: Items must be unused and in their original packaging to be eligible for a refund.

Process for Refunds

Request Procedure: To initiate a refund, please contact our customer service team via email at support.terungold@gmail.com.
Required Documentation: Please include proof of purchase and the receipt of the transaction in your email.
Shipping Costs: The customer is responsible for the cost of return shipping.

Refund Method

Refund Options: Refunds will be processed through direct bank transfer.
Time Frame for Processing Refunds: Please allow up to 30 days for the refund to be processed after we receive your returned item.

Exclusions and Special Conditions

Special Circumstances: Sale items are not eligible for refunds.

Contact Information

If you have any questions about our refund policy, please contact us:

Customer Service Email: support.terungold@gmail.com
Business Address: 30, Jalan Astana 4A/KU2, Bandar Bukit Raja, 41050 Klang, Selangor, Malaysia

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: support.terungold@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.